Summary
You can get a full refund within 7 days of your first purchase of a paid plan, with no reason needed. The Free plan costs nothing, so you can also try CodeFlux before you buy.
When you are eligible
- First purchase: a full refund if you request it within 7 days of payment. This applies once per account.
- Renewal purchase (buying another period after an earlier one): a full refund if you request it within 3 days of payment.
- Duplicate or mistaken charges: always refunded in full.
What is not refundable
- Requests made after the windows above. We do not give partial or pro-rata refunds for unused time.
- Accounts suspended or terminated for breaching the Terms of Service.
- Team and Enterprise orders, which follow the agreement signed with you.
- Fees you paid to a third-party model provider. Those are billed by the provider, not by us.
How to request a refund
Email [email protected] from the email address of your account and include your order number (shown under Account → Orders). We reply within 3 business days.
How refunds are paid
Approved refunds are returned to the original payment method through our payment partner. Banks usually take 5–10 business days to show the refund. When a refund is issued, the Pro features from that order end and your account returns to the Free plan. Your local projects and data are not affected.
Cancelling
Plans do not renew automatically, so there is nothing to cancel. Your plan simply ends on its expiry date and you keep Pro features until then.
Contact
Contessa Intelligence Tech Limited (知繹智聯科技有限公司)
Billing and refunds: [email protected]